Terms of Service
Last updated: September 29, 2026
These Terms of Service ("Terms") set forth the conditions for using Sandora ("the App"). The App is provided by an operator that has filed notification under the Japanese Telecommunications Business Act (notification number: A-08-23996) ("we" or "us"). Please read these Terms carefully before using the App.
Article 1 (Scope)
These Terms apply to all matters related to the use of the App.
Article 2 (Registration)
The App is intended for users aged 18 and older. Users under 18 are not permitted to use the App. If false information is provided during registration, the registration may be revoked.
Article 3 (Account Management)
Users are responsible for managing their own accounts. We are not liable for any damages arising from inadequate management of registration information (email address, password, etc.), user error, or unauthorized use by third parties. If you discover any unauthorized use, please contact us immediately.
Article 4 (Content Rights)
Copyright of text, images, and other content posted or sent by users through the App belongs to the respective users. However, users grant us a free, non-exclusive license to use such content to the extent necessary for providing, improving, and promoting the service.
Article 5 (Paid Services)
The App offers a Standard plan. Fees and details are displayed within the App, and charges are processed in accordance with Apple App Store terms. To cancel a subscription, please use the subscription management screen in the App Store. After cancellation, the service remains available until the end of the current billing period.
Article 6 (Prohibited Activities)
The following activities are prohibited:
- Actions that violate laws or public morals
- Actions related to criminal activity
- Harassment, defamation, or stalking of other users
- Unauthorized access or placing excessive load on servers
- Commercial activities, religious solicitation, or commercial use
- Sending obscene or violent content
- Registering false profile information
- Any other actions deemed inappropriate by us
Article 7 (Account Suspension and Termination)
We may suspend or terminate a user's account without prior notice if the user violates these Terms or if we deem it inappropriate. We are not liable for any damages incurred by the user as a result.
Article 8 (Account Deletion)
Users may delete their account at any time from the settings screen within the App. Upon deletion, registration information and chat history will be removed. However, data required to be retained by law is excluded.
Article 9 (Service Suspension)
We may suspend or interrupt all or part of the service without prior notice to users in the following cases:
- When performing system maintenance or updates
- When service provision becomes difficult due to force majeure such as earthquakes, lightning, fire, or power outages
- When we determine that service provision is otherwise difficult
Article 10 (Secrecy of Communications)
In accordance with Article 4 of the Japanese Telecommunications Business Act, we protect the secrecy of communications handled by us. We do not obtain, use, or provide to third parties the content of communications except in the following cases:
- With the individual consent of the user
- Pursuant to a warrant issued by a judge, or as otherwise required by law
- When unavoidably necessary to avert an imminent danger to a person's life, body, or property
To prevent the transmission of inappropriate content, the App automatically screens messages and may block transmission when they contain prohibited terms designated by us. In addition, when we receive a report from a user, we may review the content of the relevant communication to the extent necessary to respond. By agreeing to these Terms, users consent to this handling.
Posts in Public Rooms (Article 11) and posts on the timeline are not private messages addressed to a specific recipient; they are information published to users of the App. They therefore do not constitute communications protected by the secrecy of communications, and we display and store them within the scope of that publication.
Article 11 (Public Chat Rooms)
The App provides chat rooms that a user opens for anyone to join ("Public Rooms"). Public Rooms are handled as follows:
- Unlike one-to-one chats, anything posted in a Public Room can be viewed by any user of the App. Do not post information you would not want made public, such as contact details or your address.
- A Public Room automatically ends 24 hours after it is opened. The user who opened it may also end it earlier. Each user may keep only one Public Room open at a time.
- After a Public Room ends, its posts remain viewable by any user of the App for 7 days (or only by the user who opened it, if that user chose to make it private when ending it), and no new posts can be made during that period. After those 7 days, no user, including the user who opened it, can view them.
- The user who opened a Public Room may remove (kick) a participant from it. A user who has been kicked can neither rejoin that room nor post in it.
- Article 6 (Prohibited Activities) also applies to posts in Public Rooms. Public Room titles and posts are subject to the automated screening described in Article 10. If we receive a report or deem content inappropriate, we may delete the post or the Public Room and take any other necessary measures.
Article 12 (Disclaimer)
We are not liable for any damages incurred by users arising from the App. We do not intervene in and are not liable for disputes between users.
Article 13 (Changes to Terms)
We may modify these Terms without prior notice to users when deemed necessary. Modified Terms become effective upon being displayed within the App.
Article 14 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of Japan. In the event of any dispute arising in connection with the App, the court having jurisdiction over our location shall have exclusive agreed jurisdiction.
Contact
For inquiries regarding these Terms, please contact us through the inquiry form within the App.